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VAT included at 20%
VAT Registration No. 653 7306 34
If you are disappointed with any of our products or services, please contact us by email at firstname.lastname@example.org detailing the exact nature of your complaint.
We will aim to respond to your complaint within 48 hrs.
Alternatively you can write to us at: Fitzpatrick Woolmer Design & Publishing Limited, Unit 7 Lakeside Park, Neptune Close, Rochester, Kent, ME2 4LT
If you wish to make a complaint this must be received by us within 5 working days of receipt of your order.
We cannot guarantee an exact delivery date or time under our standard delivery price. We can deliver on specific days or at a specified time but this may incur additional charges.
Fitzpatrick Woolmer Design & Publishing Ltd. reserves the right to make changes to the specification and price of any of it’s products or services without notice.
In accordance with the Distance Selling Directive (2000) you may also cancel your order at any time without reason, within 7 working days of delivery. Should you wish to cancel your order and receive a refund, you must confirm this in writing within 7 working days of receipt and return the packaged item to us at the address given above**.
The item(s) must be returned to us unused and in as new condition. You will be liable for all postage costs incurred as a result of returning an item to us. We cannot issue a refund until we have received the goods. We recommend you obtain proof of posting when you return any goods to us. This does not affect your statutory rights as a consumer.
Delivery costs are for a standard delivery service, arriving with you or your nominated recipient within 7 working days (excluding bespoke items).
General Delivery Information for all orders,?we can deliver to any postal address in mainland UK. We can deliver overseas but additional charges may apply.
The quoted delivery costs are UK mainland only and exclude the following postcodes:
(Delivery to any of the below postcodes to be calculated by FWDP transport department, due to location delivery is two days)
AB10-56, BT18-94, DD6-11, DG1-16, DN21-22, DT1-11, FK8-21, GY1-9, ZE1-3, HS1-9, IM1-99, IV1-56, KA3-30, KW1-17, KY8-16, LA8-23, LD3-6, LL35-78, ML12, PA20-78, PH1-44, PO30-41, SY4-25, TD1-15, WR6-15, AB37,38,41-45,51-56 FK19-21, IV1-28,30,37,40,52-54,63, KW1-3,5-14, PA21-39, PH15-26,30-41, HS1-9, IV41-49,51,55-56, KA27-28, KW15-17, PA20,40-49,60-78, PH42-44, ZE1-3
AB55 5AA - AB55 5ZZ, HS1 2AA - HS1 2ZZ, HS2 0AA - HS2 0ZZ, HS2 9AA - HS2 9ZZ, HS3 3AA - HS3 3ZZ, HS4 3AA - HS4 3ZZ, HS5 3AA - HS5 3ZZ, HS6 5AA - HS6 5ZZ, HS7 5AA - HS7 5ZZ, HS8 5AA - HS8 5ZZ, HS9 5AA - HS9 5ZZ, IV21 2AA - IV21 2ZZ, IV22 2AA - IV22 2ZZ, IV23 2AA - IV23 2ZZ, IV24 3AA - IV24 3ZZ, IV26 2AA - IV26 2ZZ, IV27 4AA - IV27 4ZZ, IV28 3AA - IV28 3ZZ, IV40 8AA - IV40 8ZZ, IV41 8AA - IV41 8ZZ, IV42 8AA - IV42 8ZZ, IV43 8AA - IV43 8ZZ, IV44 8AA - IV44 8ZZ, IV45 8AA - IV45 8ZZ, IV46 8AA - IV46 8ZZ, IV47 8AA - IV47 8ZZ, IV48 8AA - IV48 8ZZ, IV49 9AA - IV49 9ZZ, IV5 7AA - IV5 7ZZ, IV51 0AA - IV51 0ZZ, IV51 9AA - IV51 9ZZ, IV52 8AA - IV52 8ZZ, IV53 8AA - IV53 8ZZ, IV54 8AA - IV54 8ZZ, IV55 8AA - IV55 8ZZ, IV56 8AA - IV56 8ZZ, KA27 8AA - KA27 8ZZ, KA28 0AA - KA28 0ZZ, KW1 4AA - KW1 4ZZ, KW1 5AA - KW1 5ZZ, KW10 6AA - KW10 6ZZ, KW11 6AA - KW11 6ZZ, KW12 6AA - KW12 6ZZ KW13 6AA - KW13 6ZZ , KW14 7AA - KW14 7ZZ, KW14 8AA - KW14 8ZZ, KW15 1AA - KW15 1ZZ, KW15 9AA - KW15 9ZZ, KW16 3AA - KW16 3ZZ, KW17 2AA - KW17 2ZZ, KW2 6AA - KW2 6ZZ, KW3 6AA - KW3 6ZZ, KW5 6AA - KW5 6ZZ, KW6 6AA - KW6 6ZZ, KW7 6AA - KW7 6ZZ, KW8 6AA - KW8 6ZZ, KW9 6AA - KW9 6ZZ, PA20 0AA - PA20 0ZZ, PA20 9AA - PA20 9ZZ, PA21 2AA - PA21 2ZZ, PA41 7AA - PA41 7ZZ, PA42 7AA - PA42 7ZZ, PA43 7AA - PA43 7ZZ, PA44 7AA - PA44 7ZZ, PA45 7AA - PA45 7ZZ, PA46 7AA - PA46 7ZZ, PA47 7AA - PA47 7ZZ, PA48 7AA - PA48 7ZZ, PA49 7AA - PA49 7ZZ, PA60 7AA - PA60 7ZZ, PA61 7AA - PA61 7ZZ, PA62 6AA - PA62 6ZZ, PA63 6AA - PA63 6ZZ, PA64 6AA - PA64 6ZZ, PA65 6AA - PA65 6ZZ, PA66 6AA - PA66 6ZZ, PA67 6AA - PA67 6ZZ, PA68 6AA - PA68 6ZZ, PA69 6AA - PA69 6ZZ, PA70 6AA - PA70 6ZZ, PA71 6AA - PA71 6ZZ, PA72 6AA - PA72 6ZZ, PA73 6AA - PA73 6ZZ, PA74 6AA - PA74 6ZZ, PA75 6AA - PA75 6ZZ, PA76 6AA - PA76 6ZZ, PA77 6AA - PA77 6ZZ, PA78 6AA - PA78 6ZZ, PA80 5AA - PA80 5ZZ, PA81 5AA - PA81 5ZZ, PA82 5AA - PA82 5ZZ, PA83 3AA - PA83 3ZZ, PA84 3AA - PA84 3ZZ, PA85 3AA - PA85 3ZZ, PA86 0AA - PA86 0ZZ, PA86 9AA - PA86 9ZZ, PA87 2AA - PA87 2ZZ, PA88 5AA - PA88 5ZZ, PH36 4AA - PH36 4ZZ, PH37 4AA - PH37 4ZZ, PH38 4AA - PH38 4ZZ, PH39 4AA - PH39 4ZZ, PH40 4AA - PH40 4ZZ, PH41 2AA - PH41 2ZZ, PH41 4AA - PH41 4ZZ, PH42 4AA - PH42 4ZZ, PH43 4AA - PH43 4ZZ, PH44 4AA - PH44 4ZZ,TR21 0AA - TR21 0ZZ, TR22 0AA - TR22 0ZZ, TR23 0AA - TR23 0ZZ, TR24 0AA - TR24 0ZZ, TR25 0AA - TR25 0ZZ, ZE1 0AA - ZE1 0ZZ, ZE1 9AA - ZE1 9ZZ, ZE2 9AA - ZE2 9ZZ, ZE3 9AA - ZE3 9ZZ.
Please note - We cannot deliver any items on the same day as ordering.
This does not affect your statutory rights as a consumer.
** This policy does not cover business purchases and only applies to a small number of our products as many of them are made to order. We reserve the right to refuse the cancellation or to charge a re-stocking fee of up to 25% of the total product value.